Car manufacturers and dealer groups are having to adapt to new technologies and ways of selling vehicles. The National Franchised Dealers Association has partnered with the Energy Saving Trust (EST) to create a programme to check that dealers meet standards for customer experience, advice and servicing preparedness, regarding Electric Vehicles (EV).
The EVA accreditation signifies to potential customers that the dealership has been recognised for its EV excellence, with the award only being given if a strict set of standards if met. There is now 500 dealers that have been audited and met the standard, with others sigining up rapidly, to ensure they meet customer needs in this area.
Skillbox.me Ltd has supplied the team of trained auditors who carry out audits for Electric Vehicle Approved (EVA) scheme since it was launched in 2019. They have recently won a tender to supply the auditors for the next two years and will work closely with EST to develop the audit standards, as EV vehicles become more common and enter into the used vehicle market.