Types Of Services

Workplace Assessment

Assessments must be fair for all participants involved. Corporate actors are skilled in portraying character roles consistently to test your delegates competencies, behaviours and developmental needs against key learning outcomes.

Customer Service and Sales Training

At the forefront of your products and services are your employees and in many cases, the first customer touch point for your organisation. First impressions count, so knowing what to do and what to say helps to deliver great customer service and memorable sales experiences to customers.

Customers & Complaints
Not having had the practice to test your skills in handling difficult customers can often eventually lead to complaints. Being able to diffuse a situation before it escalates involves understanding how your own behaviour can affect a customer and lead to either a positive resolution or damaging complaint for an organisation.
Negotiation
Being a good negotiator is not limited to sales staff discussing price over the telephone, but an essential skill in different job roles and scenarios for your business. Negotiating is being able to prepare, debate, propose and bargain on an outcome that is beneficial for all parties involved regardless of power of status or hierarchy.
Objection Handling
A customer objection at either the start, middle or end of a sales pitch can be a barrier to closing a sales lead if not handled correctly. Using different scenarios delegates have an opportunity to recognise negative ‘buying signals’ and learn the skills and techniques to overcome these obstacles.
Selling
Sales is more than explaining the features, benefits and advantages of a product or service. During the exploratory phase being proactive and dynamic with your questioning skills can determine whether a prospect is won or lost by effectively identifying the customers’ needs rather than a ‘tell and sell’ approach.
Telephone Sales
The impact of conversations relies on the tone of voice and active listening skills when building a rapport over the telephone. Telephone calls need to be consistent across an organisation with delegates using a confident, professional and friendly manner. It is important for delegates to use techniques to find further information or to summarise outcomes where applicable.

Personal Impact and Effectiveness

Improving your capabilities in specialised skills can influence your colleagues and enhance your own agility across day-to-day business disciplines.

Influencing & Persuading
There are many instances when you would need to Influence key stakeholders of an organisation. Using the wrong technique in situations can lead to negativity and resistance from people.
Public Speaking & Presentation Skills
Public speaking and presentations can be used to communicate important information but for many this experience can prove daunting. Through the right skills, preparation and execution they can be stimulating, memorable and inspiring for the audience whilst delivering key content.

Leadership and Management

Managing and leading a team requires someone with the ability to empower and influence people at challenging times. Nurturing environments allow delegates to develop the skills and confidence to select words and body language effectively in real-life workplace scenarios.

Appraisals & PDP Skills
Appraisals and PDP’s are not just paperwork exercise for managers. They can be used to motivate and facilitate performance and development of delegates through effective planning and preparation, objective setting and performance reviews.
Bullying and Harassment
There is a thin line between strong management and humour and  bullying and harassment within the workplace. By demonstrating realistic scenarios delegates can identify negative behaviour and the impact of actions which lead to emotional stress, grievances and employee tribunals.
Change Management
Organisational uncertainty from external or internal threats to a business can effect customer focus, morale and productivity if not managed. Delegates can successfully lead teams through each change by having the right attitude, influence and purpose during turbulent transitional periods.
Dealing with Conflict & Difficult Conversations
Conflicts can arise day-to-day and sometimes start with a difference of opinion on an idea. If not resolved it can escalate into a negative impact on both company and employee performance as well as effect working  relationships. The first obstacle to overcome is installing the skills and confidence in delegates to tackle challenging situations.
Disciplinary and Grievance
Managers are required to intervene when employees exercise bad practice and must adhere to the legal requirements of employment law when doing so. Through simulated case studies, managers can use organisational policies and procedures in different scenarios to improve their approach.
Diversity & Equality
Creating an environment which promotes diversity and equality is important to manage and embrace people with different cultures and attitudes. A positive approach to diversity and equal opportunities can raise awareness of individual and organisational responsibilities to avoid discrimination in the workplace.
People & Performance Management
One size does not fit all when managing different personalities. A manager needs to be able to motivate delegates towards a collective goal, and have the interpersonal skills to adapt to the individual needs of the team during a project.
Recruitment, Interviewing & Selection
Recruitment remains critical to a company’s success, therefore conducting an effective interview process can determine the best candidate for the role and reduce high staff turnover rates which can be costly to an organisation.

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Audi Dealer Network Sales Assessments

Audi Dealer Network Sales Assessments

by | May 1, 2018 | ,

Since 2014, Skillbox actors have been supporting Audi with their dealer network sales assessments at The National Learning Centre in Milton Keynes. The sales assessments are either a five day course with actors attending on the fourth day, or a two day...